📢Why Majha Morya Introduced Blogs for Better Customer Support 🙏
At Majha Morya, we strive to provide a seamless and efficient experience for all our customers. Over the years, we’ve encountered several challenges in handling the growing volume of customer inquiries, especially during the busy festival season. As we prepare for Ganesh Chaturthi, we’re embracing new solutions to better serve our customers.
🔹 High Volume of Queries 📩
In 2024 alone, Majha Morya received 3,000+ direct messages (DMs) on Instagram, along with thousands of comments, millions of views, and likes across our social media platforms. The rise in customer engagement highlighted the need for a more efficient way to manage inquiries.
With thousands of customer interactions flooding our inbox, responding to each query individually became increasingly unmanageable, affecting our response time.
🔹 Increase in Daily Calls 📞
In addition to the surge in online queries, we receive over 200 calls daily from customers seeking information about our eco-friendly Ganesh idols, booking options, and delivery services. Managing such high volumes of calls has necessitated a dedicated support team, contributing to higher operational costs.
🔹 Embracing AI & Automation 🤖⚙️
To tackle these challenges, we’ve implemented AI-powered chatbots and automation tools to streamline our processes. These technological solutions allow us to respond quickly to customer inquiries, reducing manual effort and enhancing efficiency. Whether it’s providing information about eco-friendly Ganesh Murtis, clay Ganesh idols, or booking paper mache Ganesh idols, AI helps us deliver faster and more accurate responses.
🔹 Information Accessibility 📚
To address frequently asked questions and provide detailed product information, we launched our blog section. Our blog is designed to provide easy access to answers regarding the online Ganesh idol booking process, Ganesh Chaturthi preparations, and the different types of eco-friendly Ganesh idols we offer. We also offer a wide range of additional resources, including:
- YouTube videos 🎥 for visual guides.
- Informational banners 🏷️ on our website.
- Social media stories 📖 to keep you updated with the latest news and offers.
🔹 How You Can Benefit 💡
We encourage you to visit our blog section 📖 to explore in-depth guides and the latest updates. Our blog posts offer valuable insights into:
- The different types of eco-friendly Ganesh idols we offer, such as Red Soil Ganesh idols, clay Ganesh idols, and Shadu Ganesh idols.
- Step-by-step booking instructions and delivery options for a smooth and hassle-free experience.
- Sustainable options for celebrating Ganesh Chaturthi with paper mache Ganesh idols that help preserve the environment.
By staying informed through these resources, you can save time and make informed decisions regarding your Ganesh idol booking for this festive season.
🔹 More Details & Stay Connected 🌐
To understand how Majha Morya is overcoming the challenges of selling Ganesh idols online, we invite you to read our detailed blog post: The Challenges of Selling Ganesh Idols Online & How Majha Morya Overcame Them 🎭.
Stay connected with us for the latest updates and offerings at: